Terms and Conditions

About these rules

Playing at True Fortune, for fun or for real money, means you accept these rules together with our bonus rules and Privacy Policy. We can change, add to or remove parts of the rules at any time without notice, so it is worth looking at this page from time to time.

Our licence

Our online casino holds a licence from the Government of Curacao, which also registers and regulates us.

Who can play

Only adults aged 25 and over can play at True Fortune. The age limit can change with local law, and checking the minimum age and whether online gambling is legal where you live is up to you. We can ask you to prove your age at any time.

Your account

• One account per household, per device and per IP address, including accounts at sister casinos under the same management.
• Only the person registered on the account can sign in and play with it.
• The name on your account must match the name on every card or payment method you use.
• If you go 120 days or more without signing in, or 120 days without placing a bet, the balance in your account is forfeited. A later request to withdraw it is looked at case by case.
• To close your account, close or freeze it in your account settings. Any money still in the balance when the account closes, pending withdrawals included, is no longer available for withdrawal.

Breaking the rules

Duplicate accounts, false registration details, letting someone else play on your account, chargebacks or threats of chargebacks, abuse of our staff and fraud or bonus abuse break these rules. In these cases we can close the account, take back winnings and balances, and refuse services, promotions or payouts.

Bonuses

• Bonuses carry a wagering requirement unless we say otherwise before you claim them, and each promotion is valid only for the period stated in the offer.
• Bonus money is removed at cash out and cannot be withdrawn as part of your winnings.
• Free chips have 20x to 60x wagering unless stated otherwise, and winnings from free bonuses are capped at A$50.
• A bonus of 200% or more has a maximum cashout of 10x the deposit.
• Cashback promotions carry 1x wagering and a maximum withdrawal of 10x the cashback, or 2x for cashback from a special promotion.
• If you do not want to play with a bonus, tell our support team before you start playing.

Deposits

Deposits must come from a bank account, card, wallet or other method in your own name. A crypto deposit must arrive and be confirmed on the blockchain at the wallet address given at deposit. If a deposit is cancelled, returned, voided or reversed, we may withhold bonuses and winnings and treat withdrawal requests as void.

Withdrawals

• The minimum withdrawal is A$50, and unless stated otherwise the maximum is A$1,500 per withdrawal and A$10,000 per month.
• Every deposit must be wagered at least once before a withdrawal can be approved.
• Deposits of A$249 or less have a maximum withdrawal of 10x the deposit for that play session.
• Approval can take up to 18 working days after verification, and every withdrawal carries an A$10 to A$40 transfer fee set by the payment processor.
• Verification documents must reach us within 30 days of the request, or the withdrawal is cancelled.

Refunds

Refund requests must be made within 24 hours of the deposit and need a completed compliance check. Refund processing fees are A$55 for a paper check, A$20 for a Sepa wire and A$75 for a SWIFT wire. Crypto deposits under A$25 cannot be refunded and are credited to your balance as a deposit.

Complaints

Send complaints in writing within 5 days of the event. We may not deal with complaints that arrive later, although we can look at them case by case. Game results are decided by the records of the game server.